Frequently
Asked Questions (FAQ)
Listed below are some of the FAQs
by visitors of the Member Mall (the Mall):
Do
you own all the stores listed at the Mall?
No. We do not own any of the stores listed on the site. The Mall
is similar to the set-up of the traditional brick and mortar mall.
Since the Mall is in on the Internet, we do not have to spend
millions of dollars to build the structure. We offer our
Mall to members to list their businesses and to market their products
and services. The Mall is offered free to our Premium Members.
Please read our disclaimer for further
details. (back to top)
If
I have a problem with a product I bought, do I contact you?
You may if you wish.
Remember, we are similar to a traditional mall. If you have
a problem with a product, you should contact the merchant directly.
For example, you bought a pair of shoes from one the stores listed.
You get the shoes but they do not fit just right and you want
to either return the merchandise or want to talk to a customer
representative. Please call the store who you bought the
shoes from. The store will be more than happy to answer
your questions and address any of your problems. The Mall
does not have any ownership rights and authority on the listed
stores and therefore can not enforce any action. If you
are still unsatisfied with the product or service, contact the
store's corporate office or the Better Business Bureau - the exact
same way you would do if you had the same problem with a brick
and mortar store. (back to top)
Can
you guarantee products and services offered by the stores listed
on your site?
No. We offer links to many stores and research the validity
of the store by visiting the web site. All the stores are
set-up based on information provided by our members and providers.
If you are concerned about making on-line purchases, please call
the customer service telephone number of that store and ask for
verification. One good source is
Verisign for on-line certification of authenticity. (back
to top)
