Frequently
Asked Questions (FAQ)
Listed below
are some of the FAQs by visitors of the Member Mall (the Mall):
Do
you own all the stores listed at the Mall?
No. We do not own any of the stores listed on the site. The Mall is similar to
the set-up of the traditional brick and mortar mall. Since the Mall is in
on the Internet, we do not have to spend millions of dollars to build the structure.
We offer our Mall to members to list their businesses and to market their products
and services. The Mall is offered free to our Premium Members. Please read
our disclaimer for further details. (back
to top)
If
I have a problem with a product I bought, do I contact you?
You may if you wish. Remember, we are similar
to a traditional mall. If you have a problem with a product, you should
contact the merchant directly. For example, you bought a pair of shoes from
one the stores listed. You get the shoes but they do not fit just right
and you want to either return the merchandise or want to talk to a customer representative.
Please call the store who you bought the shoes from. The store will be more
than happy to answer your questions and address any of your problems. The
Mall does not have any ownership rights and authority on the listed stores and
therefore can not enforce any action. If you are still unsatisfied with
the product or service, contact the store's corporate office or the Better Business
Bureau - the exact same way you would do if you had the same problem with a brick
and mortar store. (back to top)
Can
you guarantee products and services offered by the stores listed on your site?
No. We offer links to many stores and research the validity of the store
by visiting the web site. All the stores are set-up based on information
provided by our members and providers. If you are concerned about making
on-line purchases, please call the customer service telephone number of that store
and ask for verification. One good source is
Verisign for on-line certification of authenticity. (back to
top)
