National
Business Association
In Partnership with the Self-Employed.
www.nationalbusiness.org
Welcome
to the "Biz Corner", the NBA's weekly E-newsletter.
October
16, 2008
1. Customer Service vs. Customer Satisfaction
- What's the Difference?
2. What Women Should Know When Starting A Homebased
Business
3. SBA Offers New Online Training for Exporters
4. NBA Benefit
Provider - PostcardMania
Visit
Our Featured NBA Member:
Web Site: http://personnelconcepts.com
Personnel
Concepts
For the last 20 years, Personnel Concepts
has served over 1 million
customers in the compliance poster and human resource
industry.
We don't just provide you a product, we offer you a service. With
products like the Space Saver-1 All-On-One State & Federal Labor
Law
poster, employee notification posters, and other compliance
programs and kits,
we stay up to date so you stay up to date, and
we protect you from government
fines with our "We Pay the Fine"
Reimbursement Guarantee.
1. Customer Service vs. Customer Satisfaction - What's the
Difference?
by Bob Selden
http://www.whenyoubecometheboss.com/
©
2008
The difference between service and satisfaction
is not "more leg room". Nor is
it "$200". The difference
is the feeling of satisfaction one experiences as a
result of the service
provided. "Leg room" and "$200" may well be accurate
facts
about the service, but they are not how the client feels about the service.
Learn
how to start developing this feeling of "satisfaction"?:
http://www.nationalbusiness.org/NBAWEB/Newsletter2008/2574.htm
2. What Women Should Know When Starting A Homebased Business
by
Kelly Walker
http://reklaws.com
©
2008
Starting your own homebased business is becoming
increasingly popular
and these days the amount of women that are becoming
business
owners equals that of men. Starting your own business can be fraught
with danger and before you take the plunge there are many things that
you
must know.
Click below to discuss things you should
know before starting a business:
http://www.nationalbusiness.org/NBAWEB/Newsletter2008/2575.htm
*** Washington Watch ***
3.
SBA Offers New Online Training for Exporters
A new online
course will help small businesses explore exporting
opportunities in international
markets. Global Enterprise: A Primer on
Exporting is a free, self-paced course
that provides practical guidance
on exploring international markets.
Click
to learn to access new markets and sell more goods overseas:
http://www.nationalbusiness.org/NBAWEB/Newsletter2008/2576.htm
*** Postcards Work, and PostcardMania
knows how to get them to work for you. ***
4.
NBA Benefit Provider - PostcardMania
PostcardMania is a full-service
postcard direct mail marketing company and
the leader in innovation in the
postcard marketing industry. The company's
services include graphic design,
printing, mailing list acquisition and mailing
services. Additionally, PostcardMania
is widely recognized through numerous
awards for its highly effective marketing
advice offered on its website
www.postcardmania.com. Since its inception in
1998, the company has
helped business in over 350 industries nationwide expand
through the use of
direct mail marketing techniques.
Click
here for more information about this NBA Benefit Provider:
http://www.nationalbusiness.org/nbaweb/Member_Benefits/B122.htm
Want
to learn more about the Merrill Lynch Pioneer Uni-K?
Click Here:
NBA
Uni-K Brainshark Presentation for NBA Members
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