by Marsha Egan,CPCU,PCC, CEO
http://EganEmailSolutions.com/inboxweek.html
© 2010

Email use is on the rise. Daily, people on all rungs of the corporate ladder complain about the number of emails they receive, how much work it is for them to handle, and how just opening up the inbox stresses them out. But, instead of letting excessive amounts of email control you, here are 10 sure fire ways to manage your email going out to reduce the numbers of email coming in.

1. Be very clear. By making sure that the content of your emails is very understandable, you can avoid people emailing you with questions. Taking a small amount of time on the front end to read through the email you are about to send can go a long way in avoiding a return question.
   
   
2. Make the subject line detailed. By including detailed information in the subject lines, your recipients will be able to sort and respond to your message with the right priority. The detailed subject line will also help YOU sort and handle responses.
   
   
3. Use only one subject per email. The reality is that most people skim. If you put two requests in one email, there is a strong likelihood that only one of the requests will be responded to. It is more effective to send two emails with different subjects, than to incorporate two subjects into one email. This practice is also helpful for people who want to file the messages.
   
   
4. Place the main point, assignment, or request in the first two lines of the email. People have a tendency to build up to a conclusion when they write; this tendency makes it very difficult, at times, for readers to figure out what the main issue or request is. By putting your main point in the first two sentences, you can avoid misinterpretations and get readers focused on exactly what you want, right from the get-go.
   
   
5. Copy only the people who need to read the message. For every extraneous person copied on an email, you have potential to receive a response. Now, you've just created more unnecessary email for the both of you!
   
   
6. Resist getting involved in threads that are not related to your work. This tends to happen most often when we respond to emails that we were excessively "cc"ed on. If this happens to you, just don't respond because once you involve yourself, you become a player in the game and your workload increases.
   
   
7. Send less email. While this may seem a no-brainer, email begets email. Sometimes it is better and easier to pick up the phone, or to just not respond.
   
   
8. Have a detailed signature line. Make sure that all of your contact information is in the signature line of every email you send. This way, anyone who needs to contact you will not have to email you asking for your address, fax number, etc.
   
   
9. Make it a group standard to use the electronic calendar. When everyone places all of his or her appointments in the electronic calendar, it makes it very easy for people to schedule meetings. This avoids emails going back and forth with questions like "are you available next Wednesday at 2:00 p.m.?"
   
   
10. Avoid controversial or argumentative emailing. When you engage in an emotional discussion via email, the emails will fly. Emotional issues should never be handled by email; a phone call or person to person handling of the situation is best, both for the sake of your inbox, and the health of the office dynamic.

While each one of these may save only a small amount of time, or may reduce your email only by a few, collectively, they have potential to enormously help you control the number of the emails you receive. Email is here to stay; the sooner you develop productive habits regarding its use, the more time you will have for what is really important in your life.

Credit:

About the Author:

Marsha Egan,CPCU,PCC, CEO of the Egan Group,Inc., Reading PA. An ICF Certified Professional Coach, she is an authority on email productivity. She works with forward thinking organizations who want a profit-rich email culture. She is the author of Inbox Detox and the Habit of Email Excellence,available on her website and Amazon.com.The last week in January is International Clean Out Your Inbox Week at http://EganEmailSolutions.com/inboxweek.html .

Related Information:

NBA Benefit Provider - Drawloop Technologies, Inc.

NBA Resource Article - Business Letter & Email Etiquette

NBA Resource Article - Is Your "Email Noodling" Adding Hours to Your Day?

Reprint of this article does not constitute an endorsement by the National Business Association; the article is for informational purposes for our members and viewers of our Web site.